Technical Procedures

What Do You Need to Configure If Changing the IP Address
There are cases that we need to change the segment of our network IP Address. If the system is already running and the network or the server's IP Addre...
Mon, Oct 22, 2018 at 4:10 PM
How To Change Valid Posting Period
Problem Scenario:   There are cases that we want to disable our users to post a transaction from a certain period (e.g. previous months) and we will only ...
Fri, May 31, 2019 at 10:08 PM
Firebird Server Missing After Windows Update
Problem Scenario: After Windows Update, you may not be able to see Firebird in the list of Programs installed. Programs get removed due to compatibility...
Fri, May 31, 2019 at 10:34 PM
How To Fix Unable To Locate Server Error
Problem Scenario:   There are cases that the workstation is disconnected in the network and after reconnecting, the workstation prompts that the server wa...
Fri, May 31, 2019 at 10:59 PM
KB71901 - How To Modify Details In Credit Notes With Disabled Fields
Problem Scenario:   Users need to modify certain details in a credit note but upon checking, all fields have been disabled.      Resolution(s): Che...
Wed, Jul 31, 2019 at 10:55 PM
KB71902 - How To Fix '...Not A Valid Date' Error In Transactions Knock-Off
Problem Scenario:   There are instances that when a user is matching a document using Transaction Knock-Off, they may encounter this error: ...
Wed, Jul 31, 2019 at 11:07 PM
KB71903 - How To Enable Auto-Code in Customer or Supplier
Problem Scenario:   Auto-code, by default, is not enabled upon opening Customer/Supplier Maintenance form. To enable it, Customer/Supplier name must be fi...
Wed, Jul 31, 2019 at 11:25 PM
KB71904 - How To Modify/Delete Documents With Knock-Off Detail Attached
Problem Scenario:   In QNE system, transactions that has already been knocked off, cannot be deleted or modified. A message box will prompt the user: ...
Wed, Jul 31, 2019 at 11:35 PM
KB71910 - To Do When The System Is Unresponsive For So Long
There are times that the system became unresponsive for so long when generating a report or a never ending saving transaction. The system turns white and lo...
Thu, Aug 1, 2019 at 11:42 PM