Problem Scenario:

 

There are instances that when a user is matching a document using Transaction Knock-Off, they may encounter this error:





Resolution(s):

 

Check the date format of the computer. Date format of user's computer and QnE system must be the same. Verify which date format should be followed and change whichever must be corrected. If the user’s computer must be changed, go to Control Panel and change the date format of the computer.




In QNE, to change the date format, go to File > System Options > General tab


 






Select the correct format of your preference then click Apply, then Save.

Go back to Transactions Knock-Off then match a document. System must save the knock-off successfully without any errors.