Problem Scenario:
In QNE system, transactions that has already been knocked off, cannot be deleted or modified. A message box will prompt the user:
Transactions matched to OR, Credit Note, etc. and all transactions transferred to other form, e.g. Delivery Order to Sales Invoice, will be blocked by the system for any alteration.
Resolution(s):
Solution 1
- You need to know the OR number matched to the invoice by generating reports like Transaction Knock-Off Listing, Customer Ledger Reports, etc.
- For Supplier, you need to know the Payment Voucher number matched to the Bill Entry by generating reports like Transaction Knock-Off Listing, Supplier Ledger Reports, etc.
- Unmatch the Receive Payment to the Sales Invoice (or Pay Bills to the Bill Entry)
- You can now then edit/modify the Sales Invoice or Bill Entry then Save
- Go back to Receive Payment or Pay Bills and match it back then Save.
Solution 2
Go to File > System Options > General tab
Enable the option below, click Apply, then click Save
Note: Before doing so, please ask permission from ADMIN to avoid anomalies and conflicts within the system.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article