Problem Scenario:

Upon generating Payslip, Payroll Summary or Payroll Register, user may encounter the error below

 

 


 

 

Resolution(s):


In QnE Payroll, there is a ruling that there should only be one ACTIVE loan category per loan type. Should there be multiple loans of the same category, user should maintain it using ‘Other Loans’ (Loan Codes 1 – 10).

 

To check, go to View > Employee Files > Employee Loans








Notice that there are two ACTIVE loans of the same category in the same loan type.


To resolve, set one loan to Inactive. This is to cut the current setup for the employee and payments in the next transactions will not be reflected anymore.

 

 



 



After doing so, recreate that loan using ‘Others’. User may change one of the Loan Codes’ name for its specific purpose




Try to regenerate Payslip, Payroll Summary or Payroll Register again and the error must now be resolved.