HOW TO RESOLVE ‘NO SUCH HOST IS KNOWN’ ERROR UPON LOGIN


Problem Scenario(s):

Upon login, user may encounter the error below:

 

 

 


 

Resolution(s):

To resolve the error, check the login details of the database. Go to Companies Wizard by clicking the ‘Home’ button in login screen




Select the specific database/company where the error was encountered, then click Modify





Notice that the QLS Server was typographically inputted. Instead of dot (.) to separate the IP segments, a dash (-) has been used.


Modify the QLS Server to the correct IP address (or even the computer name of the server), and click Save




Login in the database again and the error is now resolved.