Problem Scenario:


Upon opening your computer, QLS Service may not run automatically. Upon logging in in QnE, the error message below will prompt:



Resolutions:


Solution 1 (Server or Stand-Alone)


Go to Start > Search “QLS”


You will see that the “Service is Stopped”. Click Start to start the service


Once clicked, you should see the status, “Service is Running”. Go back to QnE then log in again. System should now procced to QnE Window



Solution 2 (Server or Stand-Alone)


Go to Start > Services


Type “QLS” in Services window. Check the status and if it has not running, click “Start”


You should be able to see that the service is “Running”. Go back to QnE then log in again. System should now procced to QnE Window



Solution 3 (If encountered in Workstation)


Check the QLS Server in the database


If it is a workstation, path should be modified and must directed to the server. Click Modify and amend QLS server field. You may use IP Address or server’s Computer Name. Click Save once done.


 

Once done successfully, click Open then log in again. System should now proceed to QnE Window.



Solution 4 (If encountered in Workstation)

 

If the problem is encountered in a workstation, after doing Solution 1 or 2 in the server, and solution 3, yet the Workstation encounters this error, go to Firewall and create an Inbound Rule. Go to Start > Windows Defender Firewall with Advanced Security (Assumption: Operating System is Windows 8 and above)


Follow the next steps. Set Port to 10010






Once rule has been successfully done, go back to QnE then log in again. System should now procced to QnE Window.