How to Fix Application Compatibility Issue

Overview:

Application compatibility issues in QNE Software occur when the installed software version does not match the database version. This can lead to errors when logging in or using certain features. To resolve this, you must check the database version and install the corresponding software version.

Scenario:

When logging into QNE Software, you encounter an error message indicating a version mismatch.

This happens because:

• The software is outdated, while the database has been updated.

• The software version is newer than the database version.

To resolve this, you need to identify the current database version and install the correct software version.

Procedure:

1. Check the Database Version:

• Open QNE Software, click the Home button to navigate to the Company Wizard.
  

2. Check the Database Version:

• Take note of the Database Version.
  

3. Install the correct system Version:

• Download the QNE Optimum version that matches your database version.

• Follow the installation instructions in this guide: How to Install QNE Optimum on Workstation.

• If the required version is unavailable, contact QNE Support for assistance:

• Phone: (02) 8841-9643

• Email: support@qne.com.ph

• Restart QNE Software and verify that the issue is resolved.

Application:

Ensures software and database compatibility, preventing login and functionality errors.

Optimizes system performance by running the correct version.

Eliminates disruptions caused by version mismatches, ensuring a smooth workflow.

By following these steps, you can resolve application compatibility issues in QNE Software and maintain system stability.