HOW TO FIX SERIES OF LOAN PAYMENTS IN QNE PAYROLL



Problem Scenario: 


Upon transaction, an employee has double payment of Loan as of the period. Upon checking Employee Loans, user saw below issue:




Resolution(s):


To fix series of Payment, press F9. User will be prompted to continue, click ‘Yes’.

 



Notice now that the payment series is corrected.

 



NOTE: To fix the double payment issue on last payment, contact our support through email requesting to re-open the Loan (if it is being closed due to the issue being encountered).