Cash Sales Refunds
Overview:
Cash Sale Refund is a counterpart form of Cash Sale. This form is used to allow the maintained
and walk-in customers to refund their cash transactions and enables the system to reverse the
customer's payment as well as update the stock inventory.
In the system, a Cash Sale Refund can only be created if there is an existing Cash Sale to be
refunded; therefore, there are two methods available for creating a Cash Sale Refund:
1. Add New Cash Sale Refund > Transfer from Cash Sales
2. In Cash Sales > Transfer to Cash Sale Refund
Procedure:
Method 1: Transfer from Cash Sales
1. In the Navigation Pane, go to Sales > Cash Sale Refunds
2. In Cash Sale Refunds, click ‘Add’
3. Select Customer > Transfer from Cash Sale
4. In Transfer from Cash Sales, select Cash Sale transaction to be refunded.
Once done, click ‘OK’
5. Once transferred, click ‘Save’.
Method 2: Transfer to Cash Sale Refund
1. In the Navigation Pane, go to Sales > Cash Sales
2. Open for Refund Cash Sale,
3. In Cash Sales form > Transfer to Cash Sale Refund
4. Confirmation will prompt. Click ‘OK’.
5. Once transferred and Cash Sale Refund is opened, click ‘Save’.
Application:
Cash Sale will be reversed
As well as the Stock Inventory
and Cash Sale will now be tagged as ‘Refunded’.
Note: The system also allows users to partially refund cash sales and to refund multiple cash
sales transactions.
For any further concerns on this matter, please contact support or submit a
ticket through this link: https://support.qne.com.ph
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