Cash Sales Refunds

Modified on Mon, Jul 8 at 2:22 PM

Cash Sales Refunds


Overview:

Cash Sale Refund is a counterpart form of Cash Sale. This form is used to allow the maintained

and walk-in customers to refund their cash transactions and enables the system to reverse the

customer's payment as well as update the stock inventory.


In the system, a Cash Sale Refund can only be created if there is an existing Cash Sale to be

refunded; therefore, there are two methods available for creating a Cash Sale Refund:

    1. Add New Cash Sale Refund > Transfer from Cash Sales

    2. In Cash Sales > Transfer to Cash Sale Refund


Procedure:


Method 1: Transfer from Cash Sales


1. In the Navigation Pane, go to Sales > Cash Sale Refunds


2. In Cash Sale Refunds, click ‘Add’


3. Select Customer > Transfer from Cash Sale


4. In Transfer from Cash Sales, select Cash Sale transaction to be refunded.

Once done, click ‘OK’


5. Once transferred, click ‘Save’.



Method 2: Transfer to Cash Sale Refund


1. In the Navigation Pane, go to Sales > Cash Sales


 

2. Open for Refund Cash Sale,


3. In Cash Sales form > Transfer to Cash Sale Refund


4. Confirmation will prompt. Click ‘OK’.


5. Once transferred and Cash Sale Refund is opened, click ‘Save’.



Application:


Cash Sale will be reversed


As well as the Stock Inventory


and Cash Sale will now be tagged as ‘Refunded’.


Note: The system also allows users to partially refund cash sales and to refund multiple cash

sales transactions.





For any further concerns on this matter, please contact support or submit a

ticket through this link: https://support.qne.com.ph

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